Frequently Asked Questions
Everything you need to know about your next travel companion.
What is the warranty period on it Luggage products?
Most of our products come with a 10-year warranty that covers manufacturer defects. Please check the specific product page or the tag attached to your luggage for individual warranty details.
How do I set the combination on my TSA-approved lock?
To set your lock, ensure the dials are at 0-0-0, press the reset button with a pen until it clicks, set your new code, and then slide the latch to lock in the new combination.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What is your return policy for online orders?
We offer a 30-day return window for all unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your suitcases compatible with major airline cabin restrictions?
Our 'Cabin' sized luggage is designed to meet the requirements of most major airlines; however, we always recommend checking with your specific carrier as dimensions can vary.